What Is Service Innovation And Why Is It Gaining Importance?
In the last decade, service innovation has become increasingly common as a means of constantly improving current services and creating entirely new ones. Read on to learn more about what it means and why it's becoming incredibly relevant and important! What Service Innovation IS exactly! The innovative application of thought to the delivery of utilities and services is known as Service Innovation . Established programmes can be enhanced, or entirely new services can be created. Consumer-centric : Service innovation focuses on identifying customer desires in order to make services more user-friendly, sustainable, and meaningful. The consumer interface is the main priority. Holistic : The premise behind holistic Service Innovation is that the whole organisation is engaged in the process. As a result, the emphasis is not only on the customer-facing touchpoint, but also on internal business procedures and staff who are critical to the service's operation. Interdisciplinary : Custo