Customer Experience and Innovation Agility course – MITID Innovation

About this Course

Learn how customer experience innovation is changing business practices to meet customers’ changing perspectives. The best companies understand that the most sustainable form of differentiation is Customer Experience Innovation. To, win today, companies need to create innovative personalized customer experience beyond just an operational excellence mindset. This program is specially curated to provide holistic experiential learning on how to create innovative customer experiences. Learn Customer Experience Innovation framework and practice how to optimize, align and innovate your customer experiences journey.



Meet your Instructor

Fast-paced business entrepreneur is adept at scaling up technology startups. Deep experience and passion in setting up Global Technology Centers driving digital transformation, establishing new competencies, creating a working culture fostering innovation, learnability, respect, trust & happiness. Skilled in meeting emerging technology trends, developing innovative solutions, and introducing change to organizational procedures. Strength in building, leading, and mentoring cross-functional teams. During my career journey, I have got an opportunity to work with super talented and humble people from C-DAC, Kanbay, and Tieto across the globe keeping promises, winning customer trust, and enjoying the work. The journey continues with NordicMojo and PranaMojo ventures. Steering member of CII, various Academia and Societal Engagements, and mentor for CII zip start startup program. Personal Interests Motorbiking, Yog enthusiast, social cause


Learning Outcomes

  • Learn from Industry Experts
  • Immersive learning experience focused on the latest business insights, trends and thought leadership
  • Learn how to lead and deliver winning customer perspective in times of change and uncertainty
  • Opportunity to fast track your learning with fresh perspectives and exposure to Learn, Think, Act, Reflect model
  • Turn strategy into action
  • Gain insights on modernizing the operations, processes, organization, and technology to be more nimble
  • Experience Case Studies & Projects
  • Review options, develop different scenarios, discuss plausible responses and outcomes together with Industry leaders
  • Get Energized
  • Become a catalyst for fostering a culture of innovation and agile processes to understand shifts in behavior
  • Offer a holistic approach to learning including mentoring & daily mindfulness in parallel to learning sessions
  • Leave inspired and full of bold new ideas for your future

Customer Experience Course is specially curated to provide holistic experiential learning on how to create innovative customer experiences. Apply at MITID and learn how to lead and deliver a winning customer perspective in times of change and uncertainty. MITID Innovation offers the best courses in Innovation and design thinking.


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